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Digitalisation paves way for logistics market to compete

By July 19, 2024November 28th, 2024No Comments

Digital transformation to compete in challenging logistics market

importance of customer service in logistics

These digital solutions provide flexibility and convenience for individuals and businesses alike, making it easy to place orders without visiting a physical location. Implementing policies to support businesses in innovation, along with promoting digital transformation, will be an important factor in attracting investment. Limitations including overloaded airports, limited waterway transportation, and heavy dependence on roads also contribute to affecting consumer spending and investment decisions. “Implementing policies to support businesses in technological innovation, along with promoting digital transformation, will be an important factor in attracting investment. Infrastructure limitations including overloaded airports, limited waterway transportation and heavy dependence on roads also contribute to affecting consumer spending to the investment decision,” he added. While the benefits of digital transformation are substantial, the industry must remember that human skills and judgment are irreplaceable assets.

  • Our approach is measuring the transport process in line with the global sustainability standards, and measuring aircraft emissions, load factors, routes, and more to find a baseline index for optimisation.
  • Businesses can leverage performance metrics and key performance indicators (KPIs) to analyze their delivery processes.
  • The company’s proprietary technology platform plays a critical role in this seamless integration.
  • According to the leading GHG Protocol corporate standard, a company’s GHG emissions are classified into three scopes.

As autumn unfolds, the Chinese internet is abuzz with anticipation for the year’s biggest shopping event—Double Eleven. Unlike in the past, this year’s shopping festival launched long before November, as a way for major e-commerce platforms to extend their presale periods. In fact, the constant stream of discounts and sales throughout the year has made consumers less enthusiastic about Double Eleven deals, challenging merchants to draw in shoppers with more than just price cuts. Voted Spain‘s number one expat newspaper and ‘second in the world’, by 27,000 people polled by UK marketing group Tesca. Local news, in particular, from the Costa del Sol, Andalucia, Alicante, Murcia and Mallorca, plus national news from around Spain. Eric Herding, managing director of DSV Air & Sea Vietnam, emphasised that Scope 1 and 2 are for warehouses and facilities, which are under the control of businesses.

A quick overview of Scania’s charging solutions

For established freight companies, the long-term benefits often justify these expenses, while newer companies may find it prudent to carefully assess whether a TMS aligns with their current operational needs and growth projections. Emerging markets have gradually become attractive grounds for new and developing businesses. If you’re a business owner going into this space, one important thing to have in place is a robust logistics network. Vietnam’s logistics sector has emerged as one of the fastest-growing industries globally, driving an influx of foreign companies entering the market. To attract even more funding, the country has developed key ports and transportation corridors in localities like Haiphong and Cai Mep, significantly enhancing throughput and vessel capacity.

APMs offer a solution that addresses this shift, allowing consumers to pick up their packages at their convenience without waiting for a courier. This added flexibility is one reason APMs are becoming a critical component of the logistics chain. Data insights also present opportunities for freight companies to reduce waste, allocate resources more effectively, and prioritise safety in their operations. By analysing importance of customer service in logistics information on road conditions, fuel consumption, and vehicle performance, companies can better support their drivers and ensure sustainable, efficient operations. However, the cost of TMS can be substantial, especially for smaller or newer freight companies. Cloud-based systems offer a more affordable entry point by lowering upfront infrastructure costs, and they typically charge on a per-load basis.

Its reach now covers 57 countries and provides comprehensive air freight solutions across six continents.

Clients can send items across Spain, to other European countries, or directly to and from Ukraine. Nova Post has six postal branches in Spain — in Barcelona, Valencia, Alicante, Torrevieja, and Malaga — and delivers to 13,380 partner parcel lockers, 1,346 APM points, or directly to any address via courier. Nova Post’s ongoing expansion of its APM network reflects its commitment to innovation and customer satisfaction. As consumer demand for flexible delivery options rises, especially in urban areas, the role of APMs will continue to grow. Another vital lesson has been the importance of building strong relationships with stakeholders. Transparent communication and careful planning, including for worst-case scenarios, have become central to Nova Post’s strategy.

importance of customer service in logistics

Integrated logistics software provides comprehensive solutions that manage various aspects of the supply chain, while standalone applications focus specifically on the last mile process. Understanding the current landscape of last mile delivery is essential to appreciate how software solutions are reshaping the industry. The last mile process is characterized by multiple touchpoints, each with its complexities.

Douyin’s pre-Double Eleven report, released on October 18, highlighted the momentum of live-streaming e-commerce. Between October 8 and 17, 52 brands exceeded 100 million yuan in sales, while 323 live-streaming rooms surpassed RMB 10 million in revenue. According to its semi-annual report, revenue from JD Logistics’ external customers reached RMB 59.9 billion—an 11.2% increase year-over-year—accounting for nearly 70% of its total revenue. World and Middle East business and financial news, Stocks, Currencies, Market Data, Research, Weather and other data. You can foun additiona information about ai customer service and artificial intelligence and NLP. With conditions shifting daily, Nova Post had to keep its finger on the pulse to make fast yet balanced decisions. For example, when it became clear that power outages would be an ongoing problem, the company rapidly upgraded its APM network with rechargeable batteries, ensuring the system could continue to operate even in the event of blackouts.

importance of customer service in logistics

In fact Europe’s second largest network is not in the UK, France, Germany or the Nordics, but in Ukraine. Vietnam’s logistics industry needs to address bottlenecks such as congestion, delays, and high costs to create a breakthrough. Tran Thanh Hai, deputy director of the Agency of Foreign Trade under the Ministry of Industry and Trade, spoke with VIR’s Hai Yen about the keys to reducing logistics costs.

Balancing Automation with Human Expertise

As e-commerce continues to grow at an unprecedented rate, so does the demand for efficient last mile delivery services. According to various industry reports, last mile delivery accounts for a significant portion of total shipping costs, often exceeding 50% of the overall logistics expense. Technology is playing an increasingly essential role in the Australian transport industry, offering freight companies tools to improve efficiency, safety, and collaboration. However, as companies like INH Transport have shown, technology should be integrated thoughtfully, with careful attention to cybersecurity, human oversight, and financial feasibility. For many freight companies, a Transport Management System (TMS) is a significant investment that can streamline operations, but not every business is ready for it from the start.

importance of customer service in logistics

By analysing these with AI, clients benefit from continuous monitoring, allowing them to track and enhance systems with ease. Nova Post’s parcel lockers are located in shopping centers, petrol stations, and residential buildings, allowing customers to send and receive parcels 24/7. The company introduced the option to send parcels via APMs during the war in Ukraine, responding to the growing demand for self-service options. Customers can manage parcel deliveries online through a variety of digital tools, such as Nova Post’s website, a multilingual mobile app, or a business account.

Green Growth

More importantly, human resources assessment helps with employment and workforce planning for your logistics operation in the market. It is important to know the knowledge gap of the individuals in the area and how well they will help your logistics operation run smoothly. “We always strive for the best specs in our equipment because that is how we bring value to our customers,” he says. “For example, our E-Max Air-Weigh digital weighing system enables drivers to check the payload weight of what customers are loading, giving them control and knowledge of the freight and making sure we’re safe and compliant.

The company’s proprietary technology platform plays a critical role in this seamless integration. Companies are increasingly exploring eco-friendly delivery solutions, such as electric vehicles, to reduce their carbon footprint. By investing in greener delivery options, businesses can not only contribute to environmental sustainability but also appeal to environmentally conscious consumers. By optimizing delivery routes, companies can significantly reduce fuel consumption and operational costs. This improved efficiency allows businesses to allocate resources more effectively, ensuring that deliveries are made on time and within budget. Cloud-based platforms offer flexibility and scalability, enabling companies to access their logistics data from anywhere and integrate with other systems.

importance of customer service in logistics

The rapid expansion of APM networks across Europe signals not just a response to modern consumer demands, but a fundamental transformation in the logistics landscape. By providing a more flexible, convenient, and sustainable alternative to traditional courier services, APMs are poised to redefine parcel delivery for the future. Moreover, in the case of Ukraine, APM’s have become a real lifeline to the civilian population. Instead of car couriers visiting the APMs multiple times per day, parcels are delivered by the same trucks that supply the branches, and branch employees handle the lockers. This integration allows Nova Post to offer even more convenience to customers while optimizing its logistics network.

Vietnam’s sports economy to lead a new era of development

Consequently, digital transformation plays a crucial role in helping enterprises remain competitive in an industry rich with opportunities yet fraught with challenges. Green and smart logistics are essential in the development of Vietnam’s logistics industry. It should be a high priority project on the government’s agenda, given that the population is growing and there’s a great demand for energy and more efficient use of energy.

Unveiling the effect of social media marketing activities on logistics brand equity and reuse intention – Nature.com

Unveiling the effect of social media marketing activities on logistics brand equity and reuse intention.

Posted: Tue, 05 Nov 2024 13:20:07 GMT [source]

One key feature, the “site-wide promotion” tool, leverages a “paid-free linkage” mechanism, where AI identifies user intent and applies precise tags, delivering more predictable ROI for merchants. During this year’s June 18 shopping festival, over 1.5 million products saw a 65% increase in GMV within seven days of investment due to this promotion. Long-time e-commerce rival group Taobao and Tmall and JD have taken an unexpected step ChatGPT App this year, putting aside their differences to “break down walls” to expand the market while seeking to enhance consumer satisfaction. On October 16, JD Logistics announced a partnership with Taobao Group, marking a major shift in China’s e-commerce landscape. Through this collaboration, JD Logistics will be fully integrated into the Taobao and Tmall platforms, allowing merchants to select JD Logistics as their service provider.

  • Anh also impressed the raising awareness of the importance of green and smart logistics in the business community and society will create pressure on businesses to change, thereby promoting demand and investment in the sector.
  • This type of software encompasses a range of tools and technologies designed to optimize the delivery process from start to finish.
  • While APMs are becoming a standard feature of the logistics landscape, Nova Post’s journey is particularly unique.

Freight companies that successfully balance technology with hands-on expertise will likely set the standard for reliability and innovation in Australia’s transport sector. By embracing this balanced approach, INH Transport and similar companies lead the way in creating a future where technology and human capability work together to deliver high-quality service and maintain industry standards. The Australian transport industry is undergoing transformative changes, with technology playing an increasing role in streamlining logistics, improving safety, and supporting sustainability. Freight companies across Australia are integrating advanced digital tools to manage operations more efficiently, yet this shift also raises questions about the balance between technological automation and human expertise in a highly interactive industry.

(PDF) A Study on the Impact of Logistics Service Quality on the Satisfaction and Loyalty of E-Shoppers in Egypt – ResearchGate

(PDF) A Study on the Impact of Logistics Service Quality on the Satisfaction and Loyalty of E-Shoppers in Egypt.

Posted: Tue, 22 Oct 2024 07:00:00 GMT [source]

“The core value of this technology lies in cultivating a culture of continuous technological and operational improvement. ABeam’s clients have become proficient in running proactive simulations, empowering them to swiftly respond to global logistics market shifts. Digital twins are designed for constant monitoring and adjustments to suit the dynamic business landscape, which is particularly beneficial in Vietnam’s fast-paced market,” added Wake. Air Logistics Group marks a remarkable journey from its humble beginnings as a single office to a global network spanning 57 countries. With employees worldwide, the company is poised to open its 100th office, demonstrating its unwavering commitment to growth and expansion. Throughout its three-decade history, Air Logistics has fostered strong partnerships with airlines worldwide, built on a foundation of trust, customer service, and integrity.

Cyber-attacks on major logistics firms in recent years have highlighted the vulnerabilities within digital freight systems, underscoring the importance of strong cybersecurity practices. A single breach can halt operations, affect customer trust, and result in significant financial loss. Ang, who worked in every aspect of the business during its early days, emphasizes the importance of practical, tech-driven solutions. This focus on technology has allowed GoBolt to maintain high service quality while scaling across North America. The company has also invested in infrastructure in Ho Chi Minh City, the central city of Danang, and Hanoi.

Assess Available Infrastructure and Resources

Once you understand how an emerging market works, the next step is to assess the available infrastructure and resources. This assessment includes evaluating current transportation networks, warehousing facilities, technology, and human resources to build a proper distribution network. Assessing the transportation network means ChatGPT checking out how the roads, the seaport, and other transport systems work. GoBolt’s electric vehicles not only reduce carbon emissions but also offer a quieter, more efficient solution for last-mile deliveries in residential areas. The company has invested heavily in technology to support its EV fleet, with route optimization algorithms ensuring that uptime remains high.

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